Refund & Returns Policy

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Refund & Returns Policy

At Setmood, we prioritize quality, customer satisfaction, and transparency. We understand that sometimes things don’t go as expected, and we are here to support you with our hassle-free return, refund, and replacement policy.

Conditions for Returns

We accept product returns under the following conditions:

The product must be defective, damaged, not as described, or incomplete.
A maximum of 30 days must have passed since the order was delivered.

If your item meets these conditions, you may be eligible for a refund or a replacement.

How to Request a Return or Refund

To initiate a return or refund, please follow these steps:

Contact Us: Fill out the form on our Contact Us page.
Provide Evidence: Attach clear photos or videos demonstrating the reason for the return, such as defects, damage, or missing parts. This evidence is essential for our review process.

Once your request is submitted, our team will review your application within 2 business days.

Return Process

If your return request is approved, we will provide you with a Prepaid Return Shipping Label.

You can return the product to us free of charge using this shipping label.
Once we receive the returned item, we will begin processing your refund or replacement.

Note: We aim to process returns as quickly as possible. The refund process may take several business days depending on the policies of your bank or payment provider.

Refund Process

Once we have received the returned product, here’s what happens next:

Initiation: We will initiate the refund process.
Notification: You will receive an email once your order is marked as “Refunded.”
Processing: From that point, it is up to your bank or payment provider to process and credit the refund to your account. Processing times may vary depending on your financial institution.

Important: If you experience delays, please check with your bank or payment provider.

Replacement Option

If you prefer a replacement instead of a refund, we’ve got you covered!

After we receive the returned product, we will ship you a replacement at no additional charge.
To make up for the inconvenience, your replacement will be shipped using our Premium Shipping Plan at no extra cost to you.

For more details on our shipping methods, please visit our Shipping & Delivery Policy.

Need Help?

If you have any questions or need assistance with your return, refund, or replacement, feel free to contact our friendly support team. We’re here to help and ensure you have a smooth, stress-free experience.

Visit our Contact Us page.

We strive to make every experience with Setmood a positive one. Thank you for trusting us with your car accessory needs!

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